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Policies and Procedures

A Business Management System is a formal framework for a coordinated and systematic approach to managing your business.  It helps organisations to continually improve their business performance in areas such as:

  • Quality Assurance
  • Workplace Health & Safety
  • Environmental Management
  • Risk and Compliance Management
  • Food Safety
  • Emergency and Business Continuity Management

We are experts in developing, implementing, reviewing and improving management systems.  Our client base is very diverse and includes sole traders to ASX listed corporations.

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About Paul Gear

Paul Gear is an award-winning business management systems expert providing affordable and innovative solutions for all types and sizes of businesses across Australia. His business has developed, implemented, managed and audited a wide range of business management systems for businesses from 10 to 1200 employees across diverse industry groups such as engineering, construction, mining, government, hospitality, professional trades and business services.

His experience includes developing greenfield and brownfield enterprise health & safety, quality management, risk management, governance and compliance obligation frameworks that provide oversight, transparency and assurance for business owners and managers.

Supported by a highly qualified, experienced and dedicated team of specialists, we ensure your business governance is compliant with legislation and standards, that your business risks are effectively managed and the health and safety of your people is protected.

Paul is non-Indigenous and is known as the ‘engine room’ of the business. Paul catches Petina’s crazy ideas and influxes of work and manages the workflow process and the team.

Paul was raised 3rd generation defence forces, so also experienced a life of constantly moving, but unlike Petina moving towns or states, Paul moved across the globe. Paul’s own involvement in the Navy has seen him travel the world extensively, including third world and war-torn countries.
Paul has won National and State awards and is recognised widely as a safety risk and compliance expert! Paul can read, understand, interpret, apply and educate others on all things compliance in a way that is second to none.

Paul’s primary focus is on helping people to understand their obligations so they don’t end up in jail, with huge fines, or with someone significantly hurt.

Although Paul is non-Indigenous, he embraces and respects our Indigenous people as if they were his own family.

Paul’s hobbies include: traveling out on country, spending time with his sons and wild child granddaughter; riding motorbikes, 4wd’ing, jetskiing and camping.

About Petina Tieman

Petina Tieman is the 100% Indigenous business owner of Complete Business Solutions (QLD) Pty Ltd.

Petina is known as the ‘driver’ of the business, doing all front-end activities of sales and marketing, stakeholder engagement, client communications and mentoring others. Most of all, Petina comes up with all the crazy ideas of new business to chase or things to try, and does not know how to say NO to a client in need.

Petina grew up in a life of abuse, adversity and transition which led to a constant changing of schools, home towns and family. Petina was raised ignorant of her Aboriginal heritage until her mid 30’s, of which time she finally understood herself better and used this as the catalyst to make significant changes in life, educating herself and focusing on career and a positive future. Petina has NO fear of any challenge in life!

Petina is renown as the “Rainmaker … Building Business, Empowering People!” possessing somewhat of a sixth sense to truly understand her clients, where they are at in life and in business, where they want or need to be, and creates the best low cost solution to help them get there – equipping and empowering the business owner with the tools and improved knowledge to implement and self-manage their future.

Petina has won multiple business and community awards, has been featured in numerous media articles, and now holds 14 qualifications, and is still studying today. Most people would not know by her down to earth humble demeanour, that Petina single handedly conceptuliased, developed and launched the Legacy of the 2000 Sydney Olympic Games – a program that won International acclaim and is still running today.

Petina has shared her story to help thousands of other people in their own journeys in business or in personal life, living every day through her mantra “Lives Changed, People Empowered!” Petina has a constant thirst for knowledge in her quest to empower the lives of others, also donating an average of 15 hours per week pro-bono to mentoring people in business or in work-life balance, and volunteers for NFP’s and community group work.

Petina’s hobbies include: learning more about people; living life to the fullest; traveling out on country, spending time with her daughter (also part of the CBS team) and her wild child granddaughter; riding motorbikes, 4wd’ing, jetskiing, camping and socialising.

Other Services

Business Management:

o Developing, auditing and improving Business Management Systems and Processes including Quality (ISO 9001), Safety (AS4801 & OHSAS 18001), Environment

(ISO14001), Risk Management (ISO 31000) and Compliance Management (ISO 19600)

o Review and development of business policies, procedures, processes and plans

o Provision of business resources, guides, templates and forms

o Small and Medium Business Advisory Service

 

Health and Safety:

o Develop and implement safety leadership and culture

o Legislative compliance audits

o Safety inspections, audits, gap analysis, training and coaching

o Development of WHS Management Systems and WHS Information Management Systems

o Undertake simple and complex workplace investigations and root cause analysis

o Provision of an outsourced WHS Adviser Solution

 

Compliance & Governance:

o Legislative Compliance Obligations – Identification and plain English interpretation

o Compliance inspections, audits, gap analysis, training and coaching

o Development of Compliance Registers, Obligation Registers and Compliance Management Processes

o Workplace Compliance Investigations

o Design and implementation of Business Governance systems

o Provision of an outsourced Compliance & Governance Specialist Solution

 

Business Risk Management:

o Development and implementation of Enterprise Business Risk Management policy, plans and strategy

o Implementation of core risk processes and culture into the operational activities businesses (the way we do things here)

o Outsourced Business Risk Adviser Solution

o Facilitation of risk assessment workshops

o Provision of risk management tools such as matrices, registers, policies, plans and templates

o Business Continuity & Incident Emergency Plans – Develop, Implement & Test