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Governance, Risk & Compliance

  • Compliance Checks & Gap Analysis against Legislation
  • Identify and Interpret Compliance Obligations
  • Develop Compliance Registers & Processes
  • Compliance Training & Mentoring
  • Provision of Compliance Resources & Templates
  • Workplace compliance investigations
  • Specialist Outsourcing Services –Compliance Adviser
  • Develop and implement Governance systems
  • Provide templates, forms, documents and plans


Specific Industry Compliance Checks:

  • Construction
  • Hospitality
  • Liquor Licensing
  • Health & Aged Care Providers
  • Medical Practices
  • Real Estate Agencies
  • Registered Training Organisations

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It just makes good business sense to be compliant with the various laws and licensing requirements that regulate your particular industry. However, how does the average business owner know where to start?  How do you keep up to date and informed when the rules change?  What can you do when a Government regulator finds you non-compliant?

We are experts at helping both small and large businesses become or remain compliant with various laws and regulations at an affordable price.

In simple terms, when we refer to ‘Business Compliance’ it just means a business following any relevant laws, industry standards and internal policies and procedures that has been decided may impact upon the business, employees, customers or the public.  Essentially, the objective of Business Compliance is to ensure that a business acts responsibly in regard to their obligations.

Australia has an overwhelming amount of laws, regulations, standards, codes and licensing requirements all being overseen by various Federal, State or Local Government agencies.  Non-Compliance with just one of these requirements could result in prosecution, fines, business interruption or loss of reputation for both the business and the business owner/officers.  Compliance is no longer just reserved for the corporate governance of the business but also all operational aspects too.

The challenge for business owners is identifying what they have to be compliant with for their particular business – and then putting in systems and the culture to manage their ongoing compliance.  Not an easy task when you are also focused on building your business and providing exemplary customer service.


About Paul Gear

Paul Gear is an award-winning business management systems expert providing affordable and innovative solutions for all types and sizes of businesses across Australia. His business has developed, implemented, managed and audited a wide range of business management systems for businesses from 10 to 1200 employees across diverse industry groups such as engineering, construction, mining, government, hospitality, professional trades and business services.

His experience includes developing greenfield and brownfield enterprise health & safety, quality management, risk management, governance and compliance obligation frameworks that provide oversight, transparency and assurance for business owners and managers.

Supported by a highly qualified, experienced and dedicated team of specialists, we ensure your business governance is compliant with legislation and standards, that your business risks are effectively managed and the health and safety of your people is protected.

About Petina Tieman

Petina Tieman is the 100% Indigenous business owner of Complete Business Solutions (QLD) Pty Ltd.

Petina is known as the ‘driver’ of the business, doing all front-end activities of sales and marketing, stakeholder engagement, client communications and mentoring others. Most of all, Petina comes up with all the crazy ideas of new business to chase or things to try, and does not know how to say NO to a client in need.

Petina grew up in a life of abuse, adversity and transition which led to a constant changing of schools, home towns and family. Petina was raised ignorant of her Aboriginal heritage until her mid 30’s, of which time she finally understood herself better and used this as the catalyst to make significant changes in life, educating herself and focusing on career and a positive future. Petina has NO fear of any challenge in life!

Petina is renown as the “Rainmaker … Building Business, Empowering People!” possessing somewhat of a sixth sense to truly understand her clients, where they are at in life and in business, where they want or need to be, and creates the best low cost solution to help them get there – equipping and empowering the business owner with the tools and improved knowledge to implement and self-manage their future.

Petina has won multiple business and community awards, has been featured in numerous media articles, and now holds 14 qualifications, and is still studying today. Most people would not know by her down to earth humble demeanour, that Petina single handedly conceptuliased, developed and launched the Legacy of the 2000 Sydney Olympic Games – a program that won International acclaim and is still running today.

Petina has shared her story to help thousands of other people in their own journeys in business or in personal life, living every day through her mantra “Lives Changed, People Empowered!” Petina has a constant thirst for knowledge in her quest to empower the lives of others, also donating an average of 15 hours per week pro-bono to mentoring people in business or in work-life balance, and volunteers for NFP’s and community group work.

Petina’s hobbies include: learning more about people; living life to the fullest; traveling out on country, spending time with her daughter (also part of the CBS team) and her wild child granddaughter; riding motorbikes, 4wd’ing, jetskiing, camping and socialising.


Legislative Compliance

Do you know, every business in Australia has numerous legal compliance obligations? What are yours, and how do you do it cheaply and easily?        

  • – Low cost packages
  • – Identify which compliance requirements apply
  • – Compliance health checks
  • – Develop, review or update compliance documentation
  • – Review or update work practices
  • – How to implement it
  • – Equip you and your staff with the tools/resources to comply
  • – Food, liquor licensing, WHS, construction, business, hospitality, trades

Recognised industry experts with more than 10 years auditing and compliance consultancy – testimonials available.

Funding may be available

Other Services

Business Management:

o Developing, auditing and improving Business Management Systems and Processes including Quality (ISO 9001), Safety (AS4801 & OHSAS 18001), Environment

(ISO14001), Risk Management (ISO 31000) and Compliance Management (ISO 19600)

o Review and development of business policies, procedures, processes and plans

o Provision of business resources, guides, templates and forms

o Small and Medium Business Advisory Service


Health and Safety:

o Develop and implement safety leadership and culture

o Legislative compliance audits

o Safety inspections, audits, gap analysis, training and coaching

o Development of WHS Management Systems and WHS Information Management Systems

o Undertake simple and complex workplace investigations and root cause analysis

o Provision of an outsourced WHS Adviser Solution


Compliance & Governance:

o Legislative Compliance Obligations – Identification and plain English interpretation

o Compliance inspections, audits, gap analysis, training and coaching

o Development of Compliance Registers, Obligation Registers and Compliance Management Processes

o Workplace Compliance Investigations

o Design and implementation of Business Governance systems

o Provision of an outsourced Compliance & Governance Specialist Solution


Business Risk Management:

o Development and implementation of Enterprise Business Risk Management policy, plans and strategy

o Implementation of core risk processes and culture into the operational activities businesses (the way we do things here)

o Outsourced Business Risk Adviser Solution

o Facilitation of risk assessment workshops

o Provision of risk management tools such as matrices, registers, policies, plans and templates

o Business Continuity & Incident Emergency Plans – Develop, Implement & Test